If there is a high volume of orders, there may be an overlap between availability and actual stock. This may be corrected the following day by returns from other customers and the desired item can still be found in the shop. In the case of re-availability, orders that have already been cancelled are not automatically reactivated and dispatched. We will then be happy to receive a new order! Sold-out and thus cancelled items will not be invoiced and will be automatically refunded to the originally used payment method.

In exceptional cases, an order may be cancelled due to credit checks/fraud prevention. In this case, our customer support can try to help within the framework of the data protection regulation.